1. Information We Collect
When you use Xino Life services, we may collect:
- Account: email, name, phone, password (encrypted)
- Donor profile: basic information, health information, appearance, photos
- Case-related: contracts, medical reports, payment records, messages
- Logs: IP, device, timestamps (security audit only)
2. Use of Information
We use your information only for:
- Providing the assisted reproduction service you have purchased
- Matching between clients and donors (both sides remain anonymous)
- Notifying you of important progress and milestones via email
- Compliance with Thai and other applicable legal obligations
3. Protection of Information
We apply the following technical and operational measures:
- Passwords stored as one-way bcrypt hashes
- All transmission encrypted via HTTPS / TLS
- Sensitive documents (medical reports, IDs) under strict access control
- Only assigned advisors can access case-specific data
- Key operations are recorded in audit logs
4. Sharing of Information
We never share your information with third parties except:
- When you explicitly authorize sharing
- With partners required to deliver the case (hospitals, law firms, labs)
- When required by applicable law
5. Your Rights
You have the following rights regarding your personal information:
- Access, correct, or delete your information
- Withdraw any consent you have previously given
- Export all your data in our system
- Close your account
6. Contact
If you have questions about this privacy policy, please email [email protected].
Last updated: January 2026. Xino Life reserves the right to revise this policy.