XINO·LIFE 希诺
XINO LIFE · 希诺
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FAQ
FAQ

The questions you may have

Frequently asked

If your question is not answered below, please contact us directly. We respond to every inquiry within 48 hours.

Is this legal in Thailand?

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Xino Life operates fully within the Thai legal framework. We partner with licensed Thai law firms, hospitals, and institutions. All contracts comply with Thailand's Protection of a Child Born Through Assisted Reproductive Technologies Act.

Can the baby be properly registered after returning home?

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Yes. We provide full support for birth certificate translation, notarization, double certification, and homecoming registration. 120+ families have successfully completed this.

How long do clients need to stay in Thailand?

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About 3-5 days at signing, with no long-term residency required afterwards. Before delivery, plan to arrive 1-2 weeks early; after delivery, departure is typically within a week. Exact timeline depends on the case.

Does PGT-A guarantee a healthy embryo?

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PGT-A screens for aneuploidy and significantly reduces miscarriage risk and chromosomal abnormalities — but no test is 100% predictive. Our actual pass rate is approximately 70-80%.

Will one retrieval cycle be enough?

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About 80% of clients receive at least one PGT-A-passed healthy embryo from their first cycle. If not, the contract includes one free additional retrieval cycle.

Can we choose the baby's sex?

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Yes. Embryo sex is determined alongside PGT-A. You may choose to transfer a healthy embryo of either sex.

What's the difference between Asian and Caucasian / Mixed plans?

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Mainly the donor pool size and matching complexity. The Caucasian / Mixed donor pool is smaller and cross-border documentation is more involved. See /pricing for full breakdown.

How transparent is the billing?

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Every payment shows the original receipt in your client portal (hospital receipts, surrogate stipend records, agency service fees, etc.) — with zero intermediate markup.

Are there guarantees if something fails?

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The contract specifies refund and re-cycle terms. For full guarantee details, please contact your advisor for the complete contract.

Could my identity be exposed?

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Every client is referenced by a unique case ID. Photos and documents are encrypted and only accessible to assigned advisors. We never display any client identity in any public channel.

Will the donor know my identity?

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No. The egg donor is fully anonymous throughout. Only Xino Life internally knows the matching relationship. The same anonymity applies to surrogate / client matching.